To place your order, on the product detail page, you may add an item to your cart by selecting size, height and quantity
To add an item to your cart, click the "Add to Cart" button.
Then, click “Go to Cart.” Select desired number of items in the cart.
Your item will be added to the cart, which is visible at the top right-hand corner next to the cart symbol. You can view your order by simply clicking on the cart symbol. This will take you to your order. Here you can review the contents of your cart and change number of items.
You can return to the product page by clicking on the item you want to view or to the home page by clicking on our logo at the top left hand-corner of the screen.
Send us a message through “Contact us” service to verify the size of the item you need. Provide us with additional information (bust, waist, and hips measurements) and we will suggest a size that fits your measurements.
Then, click “Place an Order” and fill in all fields, including the delivery address.
Next, select “Delivery Options”
When placing your order, you may use PayPal.
Your payment (including the credit card number) is processed securely through internationally certified system.
This means that your financial and personal confidential information (including card number, account number, registration information, etc.) is not shared with anyone, including our internet-store. Your personal data transfer is fully secured.
To process payment, we use encryption and fraud prevention tools developed by VISA and Master Card payment systems – Payment Card Industry Data Security Standard (PCI DSS), which protects your bank account information. We use Secure Sockets Layer (SSL), standard security technology, and closed banking networks to ensure secure transmission of confidential information.
If the order is paid with a credit card, the money is refunded to the card used to make a payment.
International delivery time:
The time of delivery is 10-15 working days worldwide.
International shipping costs:
Orders under 200 $ - 30 $.
Orders 201-500 $ - 35 $.
Orders 501-1000 $ - 45 $
Orders over 1001 $ - 55 $
INTERNATION SHIPPING (We ship worldwide)
Delivery times for your country are listed below. Delivery times might be longer for rural areas.
Customs duties and taxes.
The customer is responsible for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept an order due to additional import duties or taxes.
Octave999 is not responsible for any additional customs or import duties and taxes that might be applied to your order upon its arrival to your country. To estimate customs duties, please contact your local customs office or visit: www.dutycalculator.com to avoid any unexpected charges.
It is our legal obligation to declare true and accurate value of items at retail price on all orders. Therefore, we can not alter prices in declaration forms to decrease potential customs charges.
Please note that our prices are in U.S. dollars. You should convert prices to your local currency to estimate customs duties.
In case of a return, you will be responsible for customs fees and import duties. Return costs will be subtracted from the refund. If the charges and return shipping equate to more than your original order's value, the order will not be refunded.
If you are not completely satisfied with your order (the size does not fit, etc.), you can request a return within 14 days.
Purchased items should be returned within 14 days from the date of delivery (the delivery confirmation date).
Purchased items should have all tags attached and it should be in the original packaging in order to be refunded.
Items must be unworn, unwashed, undamaged, and without any other marks.
When trying clothes on, please, be careful around make-up and self-tanner.
Items that were damaged, worn, or washed cannot be exchanged or retuned (this includes make-up and self-tanner stains and signs of wear).
We will not be able to resell this items.
We thoroughly examine all returned items.
If we receive an item not in its original condition, we will send it back to you without refund or exchange.
Refund will be processed within 4-5 working days from the date we received returned item.
All refunds will be processed in its original form (to your credit card).
Exchanges will be processed within 4-5 working days.
To request return or refund:
Make sure that all items are in their original condition.
Please, see our return policy above.
Send an e-mail to our address email@example.com. In the subject line indicate that it is an exchange/return.
In the body of the e-mail, include your full name, your address, order number, order delivery date, and specify reasons for the return.
Our sales assistant will contact you shortly and will help you with processing your refund or exchange.
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